FaQ



Frequently Asked Questions

Why do I need a professional installation?

This is one of those things in life that is best done right the first time. Our installation professionals have installed hundreds of flat screen televisions, home theaters, they do it quick, efficient and right.


Getting Started:

How do I get started?

Call us 1-888-277-0262

I didn't purchase any of accessories when I bought my TV, can I order them from you?

Absolutely, just let us know that you need cables or any other accessories along with your desired installation service.

Do I have to use your brackets and cables or can I purchase them elsewhere?

The choice is yours; we will use any bracket that you have purchased as long as it is compatible with your TV. If you have questions as to whether your accessories will work, please call us at 1-888-277-0262

Will you install my TV over a fireplace?

Yes, we will mount your TV over a fireplace. We will conceal the wires in your standard frame wall. If your fireplace will not allow wire fishing, we will offer a paintable wire molding to conceal wires.

Scheduling:

Can I schedule my appointment to be completed on a Sunday?

We complete installations Monday through Saturday. We are closed on Sunday, Easter, Thanksgiving, 4th of July, Christmas and New Year. Every other date is available.

How do I reschedule an appointment?

Call us at 1-888-277-0262

Will I get a reminder about my installation?

Yes, our installation technician will call you 1hr before the appointment to confirm your installation.

The Installation:

What will the installation technicians do at my home?

Complete a pre-installation assessment upon arrival at your home. Explain the work to be performed, and discuss options available to you. Complete the installation, integrate your newly purchased components into your existing system and ensure that everything works correctly. Then provide you with a brief educational demo of your home theater and answer any questions. We'll remove all debris from the installation site so your house will be as clean as when our techs arrived.

Does the installation price include extra parts?

Installation Price includes labor only. All mounting brackets and connection cables are sold separately . If you're unsure about what you need, a customer ambassador will be happy to help. Call 1-888-277-0262 and we'll make sure you get the proper cables and accessories to complete your installation.

Could there be any additional charges?

There are almost never any additional charges associated with our standard offerings. If an installation requires additional charges, our technicians are going to present these charges for your approval prior to starting the work.

Am I allowed to offer gratuity to the installation technician?

Yes, if you feel the job warrants, but do not feel obligated.

Is there someone I can talk to if I have questions?

Absolutely! We have a Live Customer Service Program dedicated solely to your satisfaction. No frustrating automated phone system, simply call us at 1-888-277-0262 and speak to a real person. Our friendly, knowledgeable customer service representatives are av